Caseload and Backlog Recovery

Overdue actions and increasing caseloads can affect resident confidence, staff wellbeing and organisational risk. MMG provides focused remote capacity to help housing teams regain control of pressured workloads.

We can support your service by

Reviewing open cases and outstanding actions

Prioritising cases according to risk and urgency

Re-establishing contact with residents

Updating case records and action plans

Progressing overdue correspondence and referrals

Closing cases where appropriate

Identifying safeguarding or enforcement concerns

Preparing structured handovers for permanent officers

Providing progress reports to managers

Highlighting recurring service pressures or process gaps

Support can be commissioned for a defined caseload, a recovery project or an agreed number of hours. We work with your team to establish clear priorities, realistic deliverables and measurable progress.

Flexible backlog-recovery support from

£40 per hour