Services
Flexible housing support that strengthens your team without weakening ownership of the case.
Remote Housing Officer Cover
Maintain service continuity when vacancies, sickness absence, annual leave or increased demand place pressure on your housing team.
- Resident contact and tenancy enquiries
- Tenancy management and sustainment
- Case reviews and case progression
- More...
Specialist Casework Support
Complex housing cases require time, professional judgement and consistent case management.
- Antisocial behaviour
- Domestic abuse
- Adult and child safeguarding
- More...
Caseload and Backlog Recovery
Overdue actions and increasing caseloads can affect resident confidence, staff wellbeing and organisational risk.
- Reviewing open cases and outstanding actions
- Prioritising cases according to risk and urgency
- Re-establishing contact with residents
- More...
Out-of-Hours Housing Support
Housing concerns do not always arise during standard office hours.
- Resident call handling and initial triage
- Emergency repair assessment and contractor coordination
- Safeguarding and domestic abuse risk identification
- More...
Across every service, MMG works as an extension of the client’s team. Scope, reporting expectations, information-sharing arrangements, performance measures and escalation routes are agreed before delivery begins. This provides clients with flexible capacity while maintaining clear accountability, consistent records and professional oversight.