Projects and Casework We Have Supported
1
Emergency homelessness and domestic abuse
The situation
A woman experiencing domestic abuse required emergency accommodation after being advised that a particular police risk classification was needed before emergency housing could be considered.
Support provided
- Reviewed the relevant homelessness duties and the advice that had been given.
- Prepared a professional escalation setting out the resident’s vulnerability, request and need for safe accommodation.
- Challenged the suggested evidential barrier without identifying or criticising an individual officer.
- Produced a practical safety plan and multi-agency action plan.
2
Domestic abuse and urgent managed-move coordination
The situation
A resident at risk required coordinated evidence to support an urgent housing move. Relevant information was held by several agencies and the housing provider needed clear evidence about danger, housing suitability and property requirements.
Support provided
- Clarified the managed-move evidence requirements.
- Coordinated requests for police risk information and Occupational Therapy recommendations.
- Explained to partner agencies what information was required and why.
- Kept immediate safety and longer-term rehousing options under review.
3
Severe COPD, unsuitable housing and whole-building concerns
The situation
An older resident living alone had severe COPD, restricted mobility and recent hospital admissions. Excess heat, mould, poor ventilation and the property layout affected his health, independence and ability to use parts of his home safely.
Support provided
- Completed a person-centred welfare and property assessment.
- Explored accessible, retirement and supported-living options while respecting the resident’s wish to remain independent.
- Escalated through housing, Occupational Therapy, aids and adaptations, Adult Social Care and local-authority housing routes.
- Used professional curiosity to identify wider heat, damp, mould, ventilation, noise and electrical concerns within the building.
4
Complex neighbour disputes and restorative intervention
The situation
Several neighbours were involved in an escalating dispute involving counter-allegations, CCTV concerns, repeated complaints and declining trust between households.
Support provided
- Reviewed the available evidence and separated substantiated concerns from unverified allegations.
- Clarified behavioural expectations and appropriate reporting routes.
- Explored restorative justice and mediation to reduce conflict.
- Liaised with police and community-resolution partners.
- Set clear boundaries around evidence, privacy and proportionate intervention.
5
Persistent antisocial behaviour and pre-legal intervention
The situation
Residents reported persistent noise, intimidation and disruptive behaviour affecting sleep, safety and confidence in reporting concerns.
Support provided
- Established clear evidence expectations and reporting arrangements.
- Coordinated joint working with the police.
- Prepared an Acceptable Behaviour Contract and explained the consequences of further incidents or non-engagement.
- Maintained appropriate communication with affected residents.
- Created a documented escalation route towards legal action where proportionate early intervention failed.
6
High-risk hoarding and tenancy sustainment
The situation
A resident’s home had reached a high-risk condition associated with hoarding, creating health, fire-safety, safeguarding and tenancy concerns.
Support provided
- Balanced tenancy expectations with sensitive, non-judgemental engagement.
- Coordinated practical intervention alongside mental-health and safeguarding input.
- Prioritised immediate risk reduction and safer use of essential areas of the home.
- Developed a structured action plan focused on engagement, sustainable change and tenancy stability.
7
High-risk safeguarding and fire-safety escalation
The situation
Concerns about a vulnerable resident’s behaviour created potential risks to the individual, neighbouring residents and the wider building, including serious fire-safety concerns.
Support provided
- Recorded threats, vulnerabilities and immediate risk indicators.
- Escalated safeguarding, fire-safety and housing-management concerns through the appropriate routes.
- Considered evacuation planning and the needs of other vulnerable residents.
- Promoted a coordinated response so that serious risks were not managed in isolation.
8
Overcrowding, disability and property-suitability evidence
The situation
A family’s existing accommodation did not appear to meet the needs of children requiring substantial care and support. Clear evidence was needed to explain the space, accessibility and property requirements.
Support provided
- Coordinated housing, social-care and Occupational Therapy evidence.
- Clarified the type of property and adaptations required.
- Supported the presentation of medical, care and household information within the housing application.
- Participated in multi-agency discussions to keep the children’s needs central to housing planning.
9
Serious allegations, graffiti and resident reassurance
The situation
Offensive graffiti made serious and unfounded allegations about a resident, causing distress and concern within a shared building.
Support provided
- Coordinated evidence and police liaison.
- Supported removal and estate-management action.
- Prepared tenancy warnings where responsibility for visitors or associates was relevant.
- Reassured residents without repeating unverified allegations or disclosing confidential information.
- Supported preparation for proportionate enforcement against the person responsible.